FAQ – GUEST ISSUES
- Question: Am I allowed to continue Operations in California?
- Answer: Yes. But you must reduce to minimum basic operations.
- Make sure you are up to date on government orders, which are changing daily.
- Q: Can I refuse to accommodate a guest who has Covid–19?
- A: Yes. California courts have cited that hotels can deny accommodations to a guest with a infectious disease.
- Q: What should I do if one my guests tests positive for Corvid–19 after they are already staying at my hotel?
- A: Take reasonable steps. Contact the appropriate medical personnel.
- Be prepare to have your operations disrupted. Diagnosed guests and anyone they came in contact must be self–quarantined. Follow CDC recommendations and governmental orders.
- The guest is responsible for the cost of their extended stay, not you.
- Question: What should I do if one of my guests is checking in and exhibiting symptoms of Covid-19 (cough/shortness of breath)?
- Answer: Be Safe. Be Reasonable. Be Prepare.
- Do take reasonable precautions to ensure the safety of the other guests and staff.
- Do not ask the guest to discuss their health prior to checking in.
- If you reasonably believe the guest poses a safety risk, you may refuse to accommodate them. Here are some best practices:
- Make sure the decision is coming from management.
- Have a second staff member serve as a witness when the manager explains to the guess why they will not be checking in.
- Refund the guest, if the reservation was pre-paid.
- Have the manager and the staff witness prepare written statements.
- Disinfect the area after the guest leaves.
For more information, please contact Us:
NOTICE: Attorney advertising; Attorney licensed to practice law in California only; Not intended as legal advice; No attorney-client relation- ship created hereby.